Frequently Asked Questions (FAQs)


What kind of drums does Dancing Drum use?

We use many different types of percussion instruments, but for most of our programs we play Dancing Drum Signature Series Djembe and Djun-Djun drums.


Do I need to provide drums for a Dancing Drum program at my site?
In most cases, we bring everything we need to conduct programs at your site. We may ask you to provide some chairs and an outlet to plug in our sound system. For programs that require us to fly to your location, we'll need to make special arrangements for instruments.

What are your rates?
Please contact us to discuss what you're interested in.

Do you accept school purchase orders?
Yes. Purchase orders should be payable within 30 days. For fastest order fulfillment, please fax or email your PO. Fax: (504) 910.9717, email info@dancingdrum.com

Where can I buy Dancing Drum Publications?
All materials are available at Dancing Drum's online store.

Where do djembes and djun-djuns come from traditionally?
Djembe and Djun-Djun (dundun) drums developed hundreds of years ago in a region of West Africa that encompasses the countries of Mali, Guinea, Côte d’Ivoire, and Burkina Faso. While the exact origins of these drums are mysterious, we know that traditionally they are played together for many special occasions including weddings, baptisms, ceremonies, holidays, festivals, and parties. Djembe is also known as the "unity drum," and it's purpose is to call people together in fellowship, healing, and celebration. Outside Africa, djembe and djun-djun drums have become ubiquitous in drum circles and classrooms all around the world.

Where do the Dancing Drum Signature Series drums come from?
In collaboration with Tycoon Percussion, Dancing Drum has designed the finest staved djembes and djun-djuns on the market today, using traditional shell shapes, high-quality drum skins, non-stretch rope, and sustainably harvested materials. The Dancing Drum Signature Series drums are made in Bangkok, Thailand, by Tycoon Percussion's highly skilled team of craftspeople. The drums are distributed worldwide.

Some basic rules of drum maintenance and care:
- Keep your drum dry. If it becomes wet, allow it to dry in a warm place before storing it in a carrying case.
- Do not leave your drum in a hot car or in extreme hot or cold temperature conditions. Dramatic temperature changes can cause the drum head to split.
- Never apply lotion or oil to the drum head.
- Never hit a djembe with sticks. This can split the skin. Play sticks on djun-djuns instead.
- Remove all rings, watches, or other jewelry from your hands before playing.
- Avoid tightening the tuning ropes too fast, too soon; it is better to add a few diamonds at a time so the drum head has a chance to stretch gradually.
- If you baggage-check your drum when flying make sure it's very well padded, especially the drum head.
- If you need to clean the skin on your drum, you can use a damp (not wet) sponge, or an anti-microbial handiwipe.
- If you are transporting your drum, use a carrying case designed for the shape of your drum.
- Treat your drum with respect and care, and it will last for many years of playing.

How do I tune my drum?
Click here for a link to our djembe tuning video.
Click here for a link to our djun-djun tuning video (tuning up)

Quality & Price Guarantee
We stand by our drums 100% and guarantee that we will supply you with the best sounding, best quality, best value drums available in the market today. We have designed our drums to be the finest quality instruments available anywhere. We work hand-in-hand with the expert percussion craftsmen at Tycoon Percussion to ensure our high quality sound and design standards. This allows Dancing Drum to provide you with the ultimate drumming experience and a quality guarantee second to none in the industry. In addition to an exclusive Repair Service for our customers, we will meet or beat any other dealer's price on the same products. Your satisfaction is our goal; our reputation depends on it!

Repair Service
In the unlikely event that your Dancing Drum Signature Series drum needs to be repaired, Dancing Drum offers an exclusive Repair Service for customers who purchase drums direct through us for 2 years from date of purchase. Please contact us for details.

Ordering Info
To place an order, you can shop online, email info@dancingdrum.com, fax (504) 910.9717, or call (504) 444.2929. Dancing Drum accepts School Purchase Orders, payable within 30 days.

International Orders
International customers must place an order via phone, fax, or email, since online shipping is calculated for the USA only. Please contact us for a shipping quote prior to sending a purchase order.

Shipping
Orders shipped in the continental U.S. normally arrive in 4-6 business days. In the unlikely event that an item is out of stock, we will fill your order in the most timely manner possible, within 2-8 weeks.

Sales Tax
Dancing Drum is based in Louisiana. Out of state customers will not be charged sales tax. Any sales taxes due on out-of-state transactions are the responsibility of the purchaser.

Tax Exemption
If your school or organization is tax-exempt, please send us a copy of your tax exempt certificate. Your information will be kept on file for future purchases.

Returns
If you are not satisfied with a product you purchased from Dancing Drum, you may return it within 30 days of ship date by following the return instructions listed below:

Contact us at info@dancingdrum.com or (504) 444.2929 to notify us of your desire to return your purchase. We will provide shipping instructions.

To receive a refund or credit, your purchase must be returned with shipping pre-paid, in new condition, in original box and packaging, with all inserts, tags, and accessories. Any variance from these conditions could result in delay or forfeiture of your refund.

Refunds on purchases made with a credit card will be credited to the same card used at the time of sale. Shipping charges will not be refunded. Please note that actual shipping charges may be higher than what you were originally billed, in which case you will be responsible for the actual ship charge. Credits are issued only after receipt and inspection of returned goods. A 10% restocking fee will be charged on all returns.